Engagement Associate

Industrial companies build the products our world depends on. Their ability to compete depends on thousands of decisions about what they buy, who they buy from, and what it should cost. Getting those decisions right creates room to invest in better products, stronger operations, and future growth. However, today’s operations are broken and depends on humans keeping it running: from manually checking order confirmations to running spot checks on invoices, from collecting indices for raw material price tracking to answering basic vendor questions dozens of times. We’re building Envoy to enable humans to focus on the decisions that matter and require human judgment.

Our mission is to close procurement’s loop: from spotting an opportunity, through analysis and execution, to savings captured on every order. One agent carries the context across that work, connects the people making decisions, and acts across the systems they already use. Each outcome becomes the starting point for the next improvement. The ambition is to make disciplined, continuous improvement possible across the entire spend base.

Joining Envoy means taking founding responsibility for that mission. You’ll work directly with customers and founders, shape the product, help build the team, and set the standards we grow around. What you build will help industrial companies compete—and keep getting stronger.

• Take customers from signature to impact: Work with engagement leads on enterprise deployments and take ownership of defined accounts or workstreams as you grow.
• Understand the work: Join customer conversations and on-site sessions to map purchasing processes, workflows, systems, and data, and identify where Envoy can make a difference.
• Build and deploy: Work together with customers to configure Envoy and build workflows and agents in our platform, and work with engineering to connect systems, resolve issues, and get real work running in production.
• Stay close to customers: Help teams get started, answer questions, and improve workflows as you learn what is working and what needs to change.
• Track customer impact: Help define success and measure savings, cycle time, and adoption, then use that evidence to guide the next improvement.
• Contribute to the product: Turn customer feedback into clear problems and specifications, test improvements with engineering, and build solutions together with customers in Envoy.
• Help accounts grow: Spot opportunities in new categories, teams, and workflows, and work with engagement leads on renewals and expansion.
• Improve how we work: Document deployment learnings, contribute reusable templates and processes, and take on more account and commercial responsibility as you develop.

• Some experience in consulting, forward-deployed engineering, account management, or a customer-facing role at a startup. We are open to different levels of experience; evidence of learning quickly and taking ownership matters more than a fixed number of years.
• Curiosity about how companies work and the ability to break an unfamiliar process into clear steps, problems, and possible solutions.
• Comfort working directly with customers, asking good questions, and following through on commitments.
• An analytical approach and an interest in building. You are willing to get hands-on with workflow configuration, data, and new tools, and can work through a problem with engineers.
• Clear communication, attention to detail, and the ability to turn what you learn into useful documentation and product feedback.
• Interest in the commercial side of account ownership and in growing into broader responsibility over time.
• Willingness to travel and work with customers on site. Procurement or enterprise software experience is helpful, but not required.

You will work close to customers and the founders.

• Top-of-market pay: We want the best people in the field and we pay like it, with proactive salary revisions and bonuses rather than waiting for you to ask.
• Equity: You are joining the company at an early stage, so you will own a meaningful share of the company.
• A high talent bar: Operate with an experienced founding team that prioritizes individual development, ownership and direct feedback.